Hi I'm Chad.
I’ve been a designer in the Seattle area for over a decade, working in both the visual and UX disciplines. I’m passionate about taking complex design challenges and solving them in simple and elegant ways that delight the user and meet business needs. I also really enjoy helping teams develop and mature their design processes so that the team’s best work can shine.
In the last few years, I've spent time working with mid-stage startup companies. Currently, I'm a Senior Product Designer at Skilljar, a startup in the customer education space. I design experiences for everyone from administrators to content creators to learners and set a multi-year design vision for the company.
I also worked for several years at Zipwhip, a startup focussing on business text messaging. When I joined I worked directly with the Director of UX to redesign several high-profile features for the launch of Zipwhip 2.0 (Templates, Dynamic Fields, Auto-Replies). After the initial launch, I spent time refining the "To: Box" (the most used feature in the app) and worked with Product Managers, Engineering Architects, and Business Stakeholders to design Enterprise level role-based access control features.
Enterprise and E-Commerce
Before I worked with startups focused on enterprise and e-commerce design at Costco and Microsoft.
At Microsoft, this meant simplifying complex B2B and B2C experiences. This work cut the time on task for creating quotes from ninety minutes to fifteen minutes, streamlined micro-interactions from thirty seconds down to ten seconds, and re-imagined the experience commercial customers have with the company. In some cases, this work resulted in a 50% drop in support calls year over year.
While working with Microsoft my agency also tasked me to lead a team of 10 designers as we worked with our Microsoft counterparts. This meant helping assign work as well as mentoring younger designers.
At Costco my projects involved working with the international team to increase and modernize Costco’s global e-commerce footprint and working on the complete redesign of checkout at Costco.com.
Curious about what else I've done?