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Principal Designer • 2026
Reset Skilljar’s most visible surface to prioritize judgment, clarity, and long-term platform flexibility. Led customer research, crafted interaction design, and made disciplined tradeoffs to ship meaningful improvements while preserving flexibility for future analytics and AI-assisted workflows.
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Course Drafts
Staff Designer • 2024
Led the Drafts initiative as the first test case for a new product delivery model, shipping a high-impact customer feature while reshaping how Skilljar scoped, prioritized, and delivered product work. The six-week launch set a new standard for the organization.
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How I Got Here
My early career at Microsoft, Costco, and Zipwhip shaped how I make product decisions today.
Zipwhip
Senior Designer • 2017-2019
• Designed core messaging features for Zipwhip 2.0 relaunch, including Templates with dynamic fields that saved customers hours per week
• Increased customer satisfaction by 25% and reduced churn through iterative improvements based on usability research
• Product success contributed to $850M acquisition by Twilio
• Increased customer satisfaction by 25% and reduced churn through iterative improvements based on usability research
• Product success contributed to $850M acquisition by Twilio
Costco.com Checkout
Senior Designer • 2016-2017
• Led 30 participant in-person usability study across mobile and desktop to validate redesign options
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (SEC filings); online sales increased 20% in first holiday season post-launch
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (SEC filings); online sales increased 20% in first holiday season post-launch
Windows Store for Business
Designer II • 2014-2016
• Recommended and implemented Object-Oriented UX methodology to untangle 125 tasks across 4 disconnected portals serving commercial customers
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work