Skilljar Dashboard Home Page
2026
Led research and design for Skilljar's dashboard home page from concept to finished product. Transformed the front door of the dashboard from passive navigation to a control center for users to take action.
Business and Customer Impact
• 30 minutes saved per month on trend tracking activities
• 25 seconds saved per interaction (9-12x per week)
• New capability to track underperforming courses
• 3 days → 30 seconds with new AI insights capabilities
More Details• 30 minutes saved per month on trend tracking activities
• 25 seconds saved per interaction (9-12x per week)
• New capability to track underperforming courses
• 3 days → 30 seconds with new AI insights capabilities
Course Drafts
2024
Redefined how teams scoped and shipped work at Skilljar by introducing an MVP-focused brief framework. This approach enabled faster, lower-risk product development and was adopted across Skilljar and later Gainsight post-acquisition. Course Drafts was the first feature shipped using this model, proving its effectiveness on a high-risk problem.
Business and Customer Impact
• 2.5x more problems evaluated per quarter by the team
• Eng. cycles compressed from 6-9 months to 6 weeks
• High-stakes edits eliminated, no after hours editing required for customers
• 2.5x more problems evaluated per quarter by the team
• Eng. cycles compressed from 6-9 months to 6 weeks
• High-stakes edits eliminated, no after hours editing required for customers
AI Insights
2026
Introduced a disciplined, trust-centered approach to designing AI features within the Skilljar dashboard. I established design principles and patterns for human-centered AI so the system could deliver actionable insights while maintaining user trust.
Business and Customer Impact
• Established design principles for AI features
• Designed trust-building loading states while AI analyzed enrollment data
• Created reusable AI UI patterns (gradient iconography, sequenced loading, prose typography) for use across the Customer Hub suite
More Details• Designed trust-building loading states while AI analyzed enrollment data
• Created reusable AI UI patterns (gradient iconography, sequenced loading, prose typography) for use across the Customer Hub suite
How I Got Here
My early career at Microsoft, Costco, and Zipwhip shaped how I make product decisions today.
Zipwhip
2017 - 2019
• Increased customer satisfaction by 25% and reduced churn through iterative improvements based on usability research
• Designed core messaging features for Zipwhip 2.0 relaunch, including Templates with dynamic fields, reducing repetitive manual work
• Designed core messaging features for Zipwhip 2.0 relaunch, including Templates with dynamic fields, reducing repetitive manual work
Costco.com Checkout
2016 - 2017
• Led 30 participant in-person usability study across mobile and desktop to validate redesign options
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (cited in Costco earnings report); online sales increased 20% in first holiday season post-launch
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (cited in Costco earnings report); online sales increased 20% in first holiday season post-launch
Windows Store for Business
2014 - 2016
• Recommended and implemented Object-Oriented UX methodology to untangle 125 tasks across 4 disconnected portals serving commercial customers
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work