Skilljar Dashboard Homepage
2026
Transformed Skilljar's dashboard home page from passive navigation to a control center for users to take action. Used Kano model research to prioritize features, then designed an experience that surfaced underperforming courses and trend insights, saving each admin 30 minutes per month on manual tracking and enabling proactive course improvements.
More Details
More Details
Course Drafts
2024
Pioneered Skilljar's MVP-scoped decision document framework that compressed engineering cycles from 6-9 months to 6 weeks, while eliminating after-hours content updates for 250+ customers.
More Details
More Details
AI Insights
2026
Designed AI-powered enrollment recommendations using progressive disclosure and transparent loading states to build user trust, reducing time to insights from days to 30 seconds. Led early concept exploration through final UI, elevating design craft and giving users trustworthy AI recommendations.
More Details
More Details
How I Got Here
My early career at Microsoft, Costco, and Zipwhip shaped how I make product decisions today.
Zipwhip
2017 - 2019
• Increased customer satisfaction by 25% and reduced churn through iterative improvements based on usability research
• Designed core messaging features for Zipwhip 2.0 relaunch, including Templates with dynamic fields, reducing repetitive manual work
• Designed core messaging features for Zipwhip 2.0 relaunch, including Templates with dynamic fields, reducing repetitive manual work
Costco.com Checkout
2016 - 2017
• Led 30 participant in-person usability study across mobile and desktop to validate redesign options
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (cited in Costco earnings report); online sales increased 20% in first holiday season post-launch
• Facilitated ideation sessions with team of 10 designers and presented research findings to executive stakeholders
• Contributed to $1.3B in online sales growth over next two fiscal years (cited in Costco earnings report); online sales increased 20% in first holiday season post-launch
Windows Store for Business
2014 - 2016
• Recommended and implemented Object-Oriented UX methodology to untangle 125 tasks across 4 disconnected portals serving commercial customers
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work
• Led discovery team of agency designers and researchers, securing executive stakeholder approval for multi-year initiative
• Promoted to Senior Product Designer as a result of this work